Sales & Installations - Hand in Hand

Selling trains goes hand in hand with providing service & repairs.  That is why Watts has provided exceptional service since 1976.  Train service installations began with smoke stacks and coach lighting and grew to digital sound systems and multi-train decoders.  Service has grown from individuals needing general maintenance to restaurants, hotels, museums, hospitals and even Disney WOrld needing as many as 10 trains serviced at one time.  Usages vary from delivering drinks at Pizza King to transporting radioactive plutonium in a nuclear facility.

Some of the most challenging repairs included locomotives recovered from Hurricane Katrina, hit my lightning and used as homes for spiders and wasps (although not intentionally).  It is especially exciting when the train is opening on the workbench with insects inside - alive!  Damage often comes from nature, but the most unusual damage usually comes from humans themselves.  One man, in Florida let his grandchildren play with his trains, later finding them buried on the beach.

Another example comes from a man who, well into a margarita happy hour, decided to vent his anger by shooting his trains with his BB gun. 

Finally, after upsetting his wife, on man saw his collection destroyed with a sledgehammer.

Another unusual case involved a man on an outdoor layout tour.  He called David the afternoon before the tour, desperately in need of a spark arrestor smoke stack that he had broken off of his sound mogul locomotive.  He had to have it that night! David explained that he would leave the smoke stack in teh mailbox for him to pick up.  Soon thereafter, Dave and a friend ventured to the mailbox.  As they approached, the notice a car, headlights on, parked near the mailbox.  The man inside was fishing through his wallet.  As they pulled up, Dave told his friend "This is the man who wants the smoke stack, please hand it to him."  The customer, looking up, saw Dave's vehicle slow to a stop, the window roll down and a hand extending outward with the smoke stack.
"Hey you, come here," Dave's friend said.  The man, shock, began to raise both hands into the air.
"Hey, this is for you."  The customer raised his hands higher and began to back away.
"Hey! This is the smoke stack for your train!"
The customer finally understood and lowered his hands exclaming, "For a moment there, I thought I was in some real trouble..."

Call us for any of your service needs at 1-800-LGB-POLA or visit us at WattsTrainShop.com for more information and installation prices!